DEFINITION OF POSITION: Resident Services Specialist is a fast-paced position, who needs someone with excellent customer service skills, financial knowledge and the ability to multitask. They will assist as needed in all duties to carry out the Resident Services Department functions. These duties include and are not limited to tenant selection, program eligibility, tenant placement, lease compliance, tenant education, accounts payables, unit conversion and homeowner conveyance. PRIMARY RESPONSIBILITIES: • Operate and maintain appropriate office equipment and visual aid equipment. • Utilize Microsoft Office; word processing and spreadsheets and contributions to the NCIHA newsletter, digital programs & other resident bulletins. • Attend meetings, workshops, and training sessions related to our funding sources and Resident Services activities. • Excellent Customer Service skills. • Participate in on-site safety and Tribal events • Responsible for maintaining accurate and current participant, unit and program files (in accordance to 2 CFR 200 THE REG FOR FILE STORAGE). • Provide public health, wellness, tenant education, home safety, fire prevention information and guidance to residents. • Processing on-site & rental assistance applications (income verifications, applicant certifications, data collection, etc.), scheduling tenant selection Rev meetings and post approval scheduling (i.e. drug tests, background checks, etc.). • Financial knowledge to review tenant budget and applicability. • Submit recommendation to Resident Services Manager and Executive Director for placement. • Policy and Lease review with tenants prior to lease execution (policies, utilities, lease signatures, keys etc.). • Set up move-in, in the Housing data software (including data and report preparation) • Preparation and submission of rental coupons, utility statements and accounts receivables to the Fiscal department. • Perform interim and annual re-certification. • Creation of lease violation documents for submittal to Resident Services Manager. • Responsible for On-Site & Rental Assistance file maintenance pursuant to NCIHA and NAHASDA policies. • Responsible for re-certification process; recertification packet to tenant, completion of packet, eligibility verification, and filing of completed packet. • Assist Resident Services Manager, Fiscal Department & Executive Director with annual file purge. • Perform other duties as assigned, or needed. EDUCATION, EXPERIENCE, KNOWLEDGE AND ABILITIES: • High School Diploma or Equivalent • Experience with a public or private agency or related field. • Ability to establish and maintain effective working relationships with program participants, staff and other public and private agencies. • Ability to use basic math skills, write clearly and speak effectively to residents, applicants, clients, and/or groups. • Ability to travel and meet NCIHA vehicle insurance requirements, and must have a valid California Driver’s License. • Ability to work independently in the field with little supervision.

Salary amounts reflect full 12-step salary scale, starting pay to be determined by employer.